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Privacy Policy

 

Last updated: 21/10/2025

Introduction

Matt’s PC Help (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mattspchelp.com.au or use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

Contact Information:

  • Name
  • Email address
  • Phone number
  • Physical address

Service Information:

  • Details about your computer, laptop, iPad, or device
  • Description of technical issues
  • Service history and repair records

Website Usage Information:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of visits

How We Collect Information

We collect information:

  • Directly from you when you contact us, book a service, or fill out forms on our website
  • Through our website using cookies and similar technologies
  • When you visit our premises or we provide on-site service
  • Through email and phone communications

How We Use Your Information

We use your personal information to:

  • Provide computer repair and IT support services
  • Communicate with you about your service requests
  • Send appointment reminders and follow-up communications
  • Process payments
  • Improve our services
  • Comply with legal obligations
  • Send occasional updates about our services (only with your consent)

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure storage of physical records
  • Password-protected systems
  • Secure handling of devices during repair
  • Staff training on privacy obligations

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Device Data and Repairs

When you bring a device to us for repair:

  • We may need to access files and data on your device to diagnose and fix issues
  • We recommend backing up your data before service when possible
  • We do not intentionally access, copy, or retain your personal files
  • We treat all customer data with strict confidentiality
  • Data recovery services are only performed with your explicit consent

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: With trusted partners who assist us in operating our business (e.g., payment processors, cloud storage providers)
  • Legal requirements: When required by law or to protect our rights
  • Business transfer: If our business is sold or merged with another company

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Make a complaint about our handling of your personal information

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Marketing Communications

We may send you promotional emails about our services. You can opt out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly at matt@mattspchelp.com.au
  • Calling us on 04 9998 0811

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or make a complaint, please contact us:

Matt’s PC Help
Mobile: 04 9998 0811
Email: matt@mattspchelp.com.au
Website: www.mattspchelp.com.au

Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):